Hotel Terre Rosse

FAQ

WHAT TIME CAN WE CHECK-IN AND CHECK-OUT?

For the Hotel rooms check-in time is from 2:00 pm to 9:00 pm and check out has to be within 10 a.m.

For the Apartments check-in time is from 04:00 p.m. until 09:00 pm and check out has to be within 10 am.

WHAT CREDIT CARDS DO YOU ACCEPT?

WE ACCEPT CREDIT CARD PAYMENT FOR A MINIMUM AMOUNT OF EURO 30

We accept the following credit cards:Visa, Mastercard, American Express , Paypal, Maestro and Bancomat.

WHAT ARE YOUR CANCELLATION POLICIES?

For the Hotel Rooms:

If cancelled or modified up to 5 days before date of arrival, no fee will be charged.
If cancelled or modified up to 1 day before date of arrival, the first night will be charged.
If late cancelled or modified and in case of no-show, the total reservation amount will be charged.

In case of stay shortening the total reservation amount will be charged.

 

For the Apartments:

If the cancellation is made within 15 days before  arrival day, no fees will be charged.
Afterwards we will charge 30% of the total amount, i.e. the deposit will not refund.
In case of no-shows and late modifications, the total stay amount will be charged upon the customer’s credit card.

In case of stay shortening the total reservation amount will be charged.

Regarding the apartments general rules, please refer to the apartments descriptions.

Do we have to pay a City Tax?

San Gimignano has introduced the City  tax from March 1.st. 2012 in all accommodations (DL 14/3/11 nr 23):

2.00 Euro per person per night in hotel, not included in the room rate

1.50 Euro per person per night in the apartments, not included in the apartment rate.

The city tax is not to be paid by children under twelve years of age and from the 5th. day of stay onwards

What can we do during our stay in San Gimignano?

In the ACTIVITY section you can find all our suggestions.

HAVE THE HOTEL AIR CONDITIONING AND A POOL?

Yes, all of our rooms and apartments have air conditioning.

Our guests can use our big pool in the park along with deckchairs, sun umbrellas and gazebo for free.

DOES THE HOTEL PROVIDE INTERNET CONNECTION?

Yes, Wifi is free of charge and available in all the Hotel area

Advance Booking 2017
Book your stay within 31st March 2017 and you will get a special 10% discount!